The university telephone system is managed by ILS which ensures that requests for new lines, conference calls and reported faults are dealt with swiftly.
The following sections contain links to instruction books. if you have a problem with your telephone or need any further information please contact the IT Service Desk.
To use the features please refer to the telephone instruction guides.
Always press the "OK" button after dialling the feature code.
If you use a feature code regularly then you may wish to configure a key on your telephone to save remembering the codes.
| Feature | Activation |
| Large Conference (Add Participant) | 1234567890 |
| Call Park | *10 |
| Call Park Retrieval | *11 |
| Call Pickup - Group | *22 |
| Large Conference (Delete Last Participant) | *23 |
| Hunt Group - Stop Hunt (Activate) | *24 |
| Hunt Group - Stop Hunt (Deactivate) | *25 |
| Hunt Group - Make Busy (Activate) | *26 |
| Hunt Group - Make Busy (Deactivate) | *27 |
| Hunt Group - Make Busy (Toggle) | *28 |
| Hunt Group - Stop Hunt (Toggle) | *29 |
| Call Completion Services (Activate) | *30 |
| Call Completion Services (Deactivate) | *31 |
| Last Incoming Call Number Redial | *32 |
| Last Outgoing Call Number Redial | *33 |
| Call Forwarding Selective - screening list editing | *63 |
| Calling Number / Name Delivery (Activate) | *65 |
| Calling Number / Name Delivery (Deactivate) | *66 |
| Calling Number Delivery Blocking | *67 |
| Calling Name Delivery Blocking | *68 |
| Call Forwarding Unconditional (Activate) | *72 |
| Call Forwarding Unconditional (Deactivate) | *73 |
| Do Not Disturb (Activate) | *78 |
| Do Not Disturb (Deactivate) | *79 |
| Call Forwarding Busy (Activate) | *90 |
| Call Forwarding Busy (Deactivate) | *91 |
| Call Forwarding No Reply (Activate) | *92 |
| Call Forwarding No Reply (Deactivate) | *93 |
In the event of having to work remotely, you can forward your phone number to another phone number before you leave the office. You will not be able to turn off this forwarding until you are back in the office.
Use the telephone feature codes:
| Call Forwarding Unconditional (Activate) | *72 |
| Call Forwarding Unconditional (Deactivate) | *73 |
To activate call forwarding from your office phone:
Press *72 followed by the number you wish to forward your calls to, then press OK. You will hear a message telling you that the service has been activated.
To deactivate call forwarding from your office phone: Press *73 followed by OK. You will hear a message telling you that the service has been deactivated.
Please note that you can only turn off call forwarding from your office phone.